Do you offer accessible tickets and companion tickets?
Yes- the below tickets can be purchased HERE.
Please see below for information on which access tickets we offer:
Accessible Viewing Platform Ticket
For wheelchair and mobility scooter users and those who for medical reasons are unable to stand at all during the show. Chairs can be provided in this area for those who need them and there are accessible toilets in this area. This ticket comes with a complimentary companion, supporting documentation will be required.
​Accessible Ambulant Seated Area Ticket
A raised level seating area for those who for medical reasons may need to use a seat at some points during the show. This area is not a viewing platform. Chairs will be provided for those who need them and there are accessible toilets in this area. This ticket comes with a complimentary companion, supporting documentation will be required.
Accessible Standing Ticket
This ticket is fully standing within the general admission standing area. There is no seated access, includes use of all accessible facilities except those in the Accessible Ambulant Area and on the Accessible Viewing Platform. This ticket comes with a complimentary companion, supporting documentation will be required.
Please note that by purchasing an accessible ticket you are you confirming that you or a member of your party require this position. You will receive a confirmation email from See Tickets with a link to an access questionnaire – this must be completed within 14 days of your purchase and will require you to submit documentation to support your accessible ticket purchase. Failure to do so could result in the cancellation of your ticket.
Where possible we would request this to be a copy of your access card, for other examples of appropriate supporting documentation please visit https://www.futuresoundgroup.com/york-access
All accessible tickets come with ONE complimentary essential carer/companion- please do not buy multiple accessible tickets unless there are multiple people in your party who require accessible seating. A party of two (one access customer one companion) should buy one accessible ticket. Your companion ticket will automatically be added to your order.
If you need to discuss your access requirements, please contact access@futuresoundgroup.com
Can I bring my own chair into the event?
No, customers are not permitted to bring their own chairs into the event.
Will there be disabled toilets available?
Yes, disabled toilets will be on site. These will be available at each toilet point, the accessible viewing platform and within the accessible ambulant area. Please note toilets on the accessible viewing platform and ambulant area are only available for those ticket holders.
Assistance dogs
Should you need to bring an assistance dog please make us aware in the questionnaire you will be sent after purchasing your tickets.
Will there be Blue Badge parking available?
The event is unable to provide any reserved parking for customers. However, York has several blue badge parking locations near the Museum Gardens that we can direct you towards. Please note, these are publicly available Blue Badge spaces and hence are available on a 'first-come, first served' basis.
Marygate Car Park – There are 11 free parking bays for Blue Badge holders which are located between the entry and exit points. Please note there is a fee to park in the car park.
Bootham Row - There are 9 dedicated Blue Badge parking bays which are available for Blue Badge holders only. In addition, Blue Badge holders can park in any bay in this car park, free of charge, for as long as they want. More information about parking and York public transportation is available here: https://www.itravelyork.info/
I have an access enquiry, who do I speak to?
For access enquires please contact event organisers by emailing access@futuresoundgroup.com.
Terrain
Please note, Live at York Museum Gardens is an outdoor greenfield site. Attendees may need to travel across grassy terrain to access the viewing platforms and other areas of the event. Should we experience rain in the run-up to the events or on the day of events the terrain could become muddy and harder to navigate, please come prepared for such conditions.
Map
Customers who have purchased an accessibility ticket will receive a map of the site via their ticket outlet closer to the day of the event. You will also receive an information sheet about the event.